This Refunds & Returns Policy explains your rights and obligations when purchasing from Sweet Art Design Studios via our website, social media, or any electronic ordering system. This policy complies with the Consumer Protection Act (CPA), Act 68 of 2008 (South Africa) and applicable e‑commerce regulations.
By placing an order, you acknowledge that you have read, understood, and agree to this policy.
1. DEFINITIONS
- “Customer” refers to the person placing an order.
- “Personalised Product / Custom Order” means any item created to the customer’s specifications, including but not limited to printing, embroidery, vinyl cutting, design, branding or artwork application.
- “Proof / Artwork Approval” means the final design sent to the customer for written approval before production.
2. NO RETURNS OR REFUNDS ON PERSONALISED PRODUCTS (CPA EXEMPTION)
In accordance with Section 20(2)(d) of the CPA, the right to return goods does not apply to items that are:
- Custom-made
- Specially ordered
- Personalised or branded to a customer’s requirements
Once a proof is approved and production begins, the order cannot be cancelled, refunded, exchanged, or returned for any reason other than a defect caused by us.
3. CUSTOMER RESPONSIBILITIES (ARTWORK / DESIGN APPROVAL)
Before production starts, we will provide a proof or mock‑up for approval. The customer must verify:
- Spelling and grammar
- Colours and layout
- Sizes, positioning, and design accuracy
Production will not start until written approval is received.
Sweet Art Design Studios is not liable for errors that were visible in the proof and approved by the customer.
4. DEFECTIVE GOODS (CPA SECTION 56)
If the product received is defective or we have made an error, we will:
- Inspect the product and verify the defect
- Repair, replace or remake the item within a reasonable time
A defect claim will only be valid if:
- You notify us within 48 hours of delivery, AND
- You provide photos/videos showing the defect to: info@sweetartdesign.co.za
If repair or replacement is not possible, a store credit or refund will be issued at our discretion.
5. WHEN REQUESTS WILL BE REJECTED
Refunds, exchanges, or credits will not be issued in the following situations:
- Customer changes their mind
- Incorrect size, colour, variation, or product was ordered
- Proof was approved and the final product matches the approved proof
- Production delays caused by courier companies or external service providers
6. COURIER / SHIPPING POLICY
Once goods leave our premises and are handed to the courier:
- Risk transfers to the customer (CPA Section 19)
- We are not responsible for courier delays, loss, or damage in transit
Damages caused during transit must be reported within 24–48 hours of delivery with supporting images.
7. NON‑PERSONALISED / STOCK ITEMS
For non‑custom products, and where the CPA cooling‑off period applies:
- Returns are accepted within 7 days of delivery
- Item must be unused and in original packaging
- Refund excludes courier / delivery fees
8. REFUND METHODS
Where a refund is approved, it will be processed as:
- Replacement product, or
- Store credit, or
- Refund (if required by law)
Refunds are processed within 7–10 business days after returned goods are inspected.
No cash refunds will be issued for personalised orders unless legally mandated.
9. CONTACT DETAILS FOR RETURNS
For defect claims, complaints, or refund queries, contact:
Sweet Art Design Studios
📧 Email: info@sweetartdesign.co.za
📞 Phone: 087 265 3238
🌐 Website: www.sweetartdesign.co.za
By checking out and placing an order, you agree that you have read and accepted this Refund & Returns Policy.