Sweet Art Design Studios (“we”, “us”, “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, or engage with us through digital and physical channels.
This Privacy Policy is prepared in accordance with South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, international data protection standards such as the General Data Protection Regulation (GDPR).
1. INFORMATION WE COLLECT
We collect the following types of personal information:
1.1 Personal Identification Information
- Full name
- Email address
- Contact number
- Delivery address / Billing address
1.2 Payment Information
- Payment method details (we do not store your full card details — payments are processed through secure third‑party payment processors).
1.3 Technical and Website Usage Information
- IP address
- Browser type and version
- Device and access information
- Cookies and tracking data
1.4 Project / Design Information
- Artwork details
- Branding specifications
- Communication preference and correspondence
2. HOW WE COLLECT INFORMATION
We collect information when you:
- Complete our online contact or quote form
- Place an online order
- Communicate with us via email, phone, WhatsApp, or social media
- Interact with our website
Information may be collected automatically through cookies and analytics tools.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Provide products, services, and quotations
- Communicate regarding orders, designs, delivery, and billing
- Improve our website and customer experience
- Comply with tax, legal, and regulatory obligations
We do not sell or rent your personal data.
4. LEGAL BASIS FOR PROCESSING (POPIA & GDPR)
We process personal information on the following legal grounds:
- Consent — when you submit your information freely
- Contractual necessity — to fulfill orders and provide services
- Legal obligation — for invoicing, tax, or regulatory compliance
5. DATA STORAGE AND RETENTION
Your personal information is stored securely. We retain data only as long as necessary for:
- Service delivery
- Legal compliance
- Financial record keeping
6. DISCLOSURE OF INFORMATION
We may share your information with:
- Courier and logistics companies (for deliveries)
- Trusted service providers such as web hosting, CRM, or payment gateways
These providers are required to protect your data and may not use it for any purpose other than providing the contracted service.
7. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and analytics tracking to enhance your online experience. You may disable cookies through your browser settings, however some website features may not function correctly without them.
8. SECURITY
We take reasonable and appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss or damage
- Misuse or alteration
9. YOUR RIGHTS
Under POPIA (and GDPR where applicable), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where legally possible)
- Withdraw consent for processing
- Object to marketing communications
Requests can be made in writing to our Information Officer.
Information Officer:
Sweet Art Design Studios
Email: info@sweetartdesign.co.za
Phone: 087 265 3238
10. MARKETING COMMUNICATIONS
We may send marketing communication regarding new services or promotions. You may unsubscribe at any time.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Any updates will be posted on our website with a revised “Effective Date”.
12. CONTACT US
For questions or concerns relating to this Privacy Policy or your personal information:
Sweet Art Design Studios
Email: info@sweetartdesign.co.za
Website: www.sweetartdesign.co.za
By using our website or services, you agree to the terms of this Privacy Policy.